Case Study

Leverage Supports a Large-Scale Platform Migration

When an ed tech company set out to migrate customers from two legacy platforms to a single, unified system, they knew success would depend on more than technology alone. With thousands of affected users, they needed experienced, flexible support to ensure a smooth transition.

Leverage partnered with the client to provide trained, adaptable freelancers who could support customer onboarding, deliver one-on-one training, and rebuild courses, all while adjusting to evolving needs throughout the project.

The result was a resounding success.

98% of customers were successfully onboarded, maintaining high satisfaction scores and allowing the internal team to stay focused on critical initiatives.

In the full case study, you’ll see how Leverage supported this complex initiative, including:

  • How a flexible, well-matched team was built to support customer training and course rebuilds
  • The systems and communication structures that kept a large, distributed effort running smoothly
  • How the team scaled quickly to meet increased demand without sacrificing quality
  • The measurable outcomes that resulted from the partnership

You’ll also hear directly from the client about what it was like to work with Leverage during a high-stakes project.

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Case Study Platform Migration

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“Working on this massive scale of a project with an external team was new to me ... I don’t think I could have anticipated it going better than it did—the Leverage team got up to speed really quickly.”

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Leverage Our Team for Your Next Complex Project

This engagement highlights Leverage’s approach to supporting large-scale initiatives — combining experienced freelancers, thoughtful account management, and the ability to adapt as project needs evolve.

Whether you’re preparing for a major rollout, expanding customer-facing support, or looking to scale your team without overextending internal resources, this case study offers a real-world example of how the right partnership can make a difference.

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